If you have booked an appointment but for any reason can not make it, please, let us know at least 48 hours in advance. We respect your time and try to do our best to provide great customer service. We ask our clients to respect our time as well. We understand emergencies happen, however, there is a $75 fee in our salon for late cancellations (less than 48 hours) or "no show". You will be charged only in case of No-show or late cancellation (within 48 hours). If you are late for more than 15 minutes, we might not be able to take the next clients on time, in this case we might move your appointment for some other day.
We do not refund.
Clients who have a past history of a "no show" appointment, will be asked for a credit card on file to hold your appointment.
Haircut & Color Adjustments
If there is something that you do not love about your cut or color, we want to make it perfect for you. Please contact the salon within one week of your original service and we will gladly do what it takes to make it perfect for you!
We do not issue refunds on Salon services. However, should you have any questions or concerns about the service you have received in the salon, please notify the salon within two days of your service. If you are not satisfied with the work performed, we require that you return to the salon within seven days so that your hair can be visually inspected. At that time, we will make every effort to make any adjustments to your satisfaction by rescheduling you with the stylist who performed the initial service, adjustments are made available to you at no cost only within the two of the initial service.